Pragmatic Solutions software platform is a mobile-focused iGaming platform for regulated markets. As you will discover in this Pragmatic Solutions casino software review, this company services all sectors of the growing iGaming and betting industry. The PAM (Privileged Access Management) platform has been developed to be flexible, modular and entirely API based.
Pragmatic Solutions was founded in 2013, is headquartered in Gibraltar, and has over 70 employees and senior engineers. The company expresses the level of expertise they bring to their partners by saying they have more than 400 combined years of online gambling experience.
The Pragmatic Solutions iGaming platform delivers omnichannel distribution, including mobile, native, desktop and retail with support for casino, sports, live casino, bingo, lottery, virtual and trading. In terms of their success, Pragmatic Solution’s first brands went live on their platform in 2016. Today, they boast more than 750 monthly bets, over 2,000 concurrent bets and €500 million in yearly Gross Gaming Revenue (GGR).
Their platform features are complete with UI control, powerful CMS, CRM, back office and wallet. The features also include topnotch third-party games content from big name providers, third-party products and services including trusted payment solutions, regulation and certification from a variety of governing bodies, as well as different hosting options.
If your interest has been piqued, continue reading TCS’ Pragmatic Solutions software review to learn more.
Pragmatic Solutions Casino Solutions
Pragmatic Solutions is a software provider that doesn’t skimp on quality or what it provides its partners. Offering omnichannel distribution, the company’s goal has been to be an open, API based platform. The platform has been built in a modular way to allow for full stability, scalability and flexibility. There are over 250 APIs available and the platform facilitates the need for fast development and delivery, providing full flexibility so that any third-party product or service available can be integrated.
With that in mind, the Pragmatic Solutions white label solutions you can expect include:
Pragmatic Solutions Games
The Pragmatic Solutions casino platform offers clients a dynamic range of high-quality third-party content for their casino brands. There are 27 casino content providers and counting, with additional third-party providers being integrated on an ongoing basis.
Their Integration Hub ensures that all major providers are integrated. Clients have control over game content management and can provide popular game content to players online and on mobile to deliver a first-rate experience.
Pragmatic Solutions gives you access to a slew of games ranging for the hottest slots to the biggest jackpots, to a number of classic casino table and card game variants and beyond. Premium live casino action is also part of the integration and includes live dealer action from multiple providers.
With all that said, among the third-party Pragmatic Solutions casino software providers include:
Pragmatic Solutions Licenses
Pragmatic Solutions online casino platform is licensed and regulated by the Malta Gaming Authority. That being said, what is unique about this platform is that beyond the MGA, it does not require a license to operate in other jurisdictions. The reason is that their platform’s certifications are sufficient enough for licensed operators to use the Pragmatic platform.
The Malta Gaming Authority (MGA) is the only official license that Pragmatic Solutions holds. The MGA is the Malta regulatory body for land-based and remote gambling and adheres to the Lotteries and Other Games Act, 2001 – Chapter 438 of the Laws of Malta.
With that in mind their clients are licensed in the following jurisdictions for which Pragmatic Solutions is certified:
- UK Gambling Commission (UKGC) – The UKGC is the regulatory body that governs all the United Kingdom’s online gambling activities in accordance with The Gambling Act 2005.
- Spelinspektionen – The Swedish Gambling Authority makes certain that the Swedish gaming and gambling market is legal, safe and reliable for Swedish players.
- Danish Gambling Authority (Spillemyndigheden) – The Danish Gambling Authority is responsible for governing the regulation and licensing of Denmark’s gambling sector.
- Agenzia Dogane Monopoli (ADM) – Italy’s Customs and Monopolies Agency protects its citizens’ rights by overseeing gambling licensing and regulation.
- The Directorate General for the Regulation of Gambling – The Dirección General de Ordenación del Juego (DGOJ) is Spain’s Ministry of Finance body that is accountable to the State Secretary of the Finance which regulates, authorizes, supervises, controls and penalizes gambling activities in the Spanish State.
- Curacao Gaming Control Board – The Curacao Gaming Control board is main jurisdiction on the island of Curaçao (Netherlands Antilles) that is certified for issuing gambling licenses and has broad certification capabilities. It has been in operation since 2002.
How to obtain a license
While Pragmatic Solutions doesn’t exactly offer turn key solutions, the MGA license is part of the platform. This means that you do not need to independently apply for this license.
Additionally, the platform’s strategic capability allows it to cater to new and existing clients in a variety of markets, including all those listed above.
TCS’ recommends that if you are a new operator and you should have any questions in regard to Pragmatic Solutions regulation and compliance that you get in touch with them to make sure you understand exactly what you will receive in regard to licensing and to which markets this license applies.
Pragmatic Solutions Localization Perks
As Pragmatic Solutions gambling software is compliant with many different jurisdictions, it should come as no surprise that the company operates in several markets.
Some of these include:
Of course, different products and services appeal to players from different markets. As such, the company can help operators create an excellent player experience with the help of:
- Event-based rewards and offers
- Multiple and alternate deposit options
- Popular game content
- Languages specific to the market
Special Features Offered by Pragmatic Solutions
Pragmatic Solutions is a provider that is focused on mobile iGaming first. Moreover, they place their attention on only the development of their core platform and supporting features. This is unique because they do not spend time and energy building products and services that are readily available on the market from providers who are highly rated in the industry. Instead, the company easily integrates those providers into their platform so that they can focus on delivering key products and services to their clients.
API based System
With over 250 APIs available, when this Pragmatic Solutions casino software review was created, the company’s API based system, which continues to add additional API access points, provides clients with full flexibility to integrate any third-party product or service. This gives the client the freedom to continue developing new feature and tools for their customers. The open API platform allows integration of the best products available on the market into the Pragmatic Solutions platform.
Marketing & Retention
The company’s Customer Relationship Management (CRM) services provide customers with marketing and retention tools, including campaigns and advanced dynamic segmentation as well as bonuses, promotions, messaging and event-based offers and rewards.
Pragmatic Solutions also has a GLI-19 certification from Gaming Laboratories International (GLI UK), which tests and certifies gaming devices and systems. GLI is approved in all regulated iGaming markets worldwide and seeks accreditation in new iGaming markets as they emerge.
Additionally, the company is certified by the PCI Security Standards Council, which means that Pragmatic Solutions is compliant with Payment Card Industry Data Security Standards (PCI DSS), which is endorsed by Visa, MasterCard, Discover, American Express, and JCB card brands.
Pragmatic Solutions Brands
There are several Pragmatic Solutions casino sites as well as sportsbooks, etc., which have grown in number since the company officially opened their doors and started accepting new iGaming clients in 2018.
In terms of online and mobile casinos, some of the notable Pragmatic Solutions casinos include:
21.com is a bright and lively online casino that offers a large range of games and is well known for its promotions and marketing campaigns. In addition to a welcome offer and a variety of time-limited promotions throughout the year, there are also daily ongoing promotions. This brand also advertises fast and safe withdrawal processing within hours.
Pragmatic Solutions Payment Providers
Just like Pragmatic Solutions gaming providers, there are over 27 payment options available as part of the Pragmatic Solutions’ third-party Integration Hub. Among the different types of casino banking methods that can be integrated include credit and debit cards, prepaid cards, bank transfer, eWallets and so on.
Partners can benefit from payment and transaction features like:
- Seamless wallet and high-speed processing
- Gateway and transaction management
- Transactional ledger and reporting
Furthermore, clients can not only integrate payment methods that cater to specific markets, but they can trust that whatever options they do provide their customers is secure. Moreover, the Pragmatic platform delivers risk and fraud management measures, such as:
- Advanced fraud prevention engine
- Automated AML management
- Real-time alerts dashboard
The company supports multiple currencies. Some of these available currencies include: USD, EUR, GBP, SEK, CAD…
The more than 27 third-party payment providers include:
Average withdrawal times
Pragmatic Solutions prides itself on speed, ensuring fast withdrawal times is
important, which is why the company chooses only the best third-party banking
While payments do vary from one payment method to the next, usually, processing times for eWallets occur within 24 hours while credit, debit and bank transfers can take up to 7 days or less.
Pragmatic Solutions Support
Support is available in multiple languages across all platforms. Some of these languages include English, Italian, Swedish, Spanish, Danish, etc.
Support can be reached via:
- Live Chat
Pragmatic Solutions provides extended “hands on” support to its clients for an efficient and cost-effective system migration to the platform. The support team is with you every step of the way from the moment you sign the contract. They are also happy to answer the queries of potential clients.
Pragmatic Solutions CRM Solutions
It’s important to ensure that you’re not only acquiring new players as an operator, but that you continue to keep them coming back for more. This is achieved with the help of a quality CRM, from which Pragmatic Solutions networks sites benefit.
Who does the CRM?
Marketing and retention services are an important part of the company’s iGaming platform features. It includes bonuses, promotions, and multi-channel messaging, such as SMS, email, push notifications, etc.
Pragmatic Solutions clients can also benefit from campaigns and advanced dynamic segmentation so that they can optimize products and advertising to their different types of customers.
Pragmatic Solutions Loyalty & VIP Systems
Another way that the company helps to keep players engaged and satisfied so that they continue to return is through loyalty and VIP systems. These rewards programs provide exclusive benefits, perks and offers to keep players feeling interested and valued.
Pragmatic Solutions Front End Flexibility
Pragmatic Solutions’ self-hosted and cloud-based models give you total control and access to advanced configuration and dedicated servers. Their front end includes bespoke design and user interface templates.
Pragmatic Solutions casino gaming software is mobile first. This means that it focuses on delivering a premium mobile design that is optimized for speed and performance as well as user experience enhancements that support portable gameplay. That being said, the company also supports omnichannel distribution which ensures that a cross-platform user experience is consistent across mobile and web. Cross-platform integration and Agent Management System are part and parcel to the front-end features.
As previously mentioned, Pragmatic Solutions is highly customizable. Their CMS offers custom front end configuration, in-house and third-party CMS, and over 250 APIs for CMS & front end. Custom APIs include content, service and payment providers for a fast, stable and secure platform.
Pragmatic Solutions Back End Advantage
back office gives you the advantage of easily keeping track of your business
analytics and player data as you see fit.
More specifically, some of the Pragmatic solutions back end features include:
- Player Management
- KPI Reports
- Game and player history data
- Customer report for regulatory submission
Time to Market
Pragmatic Solutions guarantees a fast and efficient delivery time, placing careful focus on high quality output.
If you would like to be one of the new casinos by Pragmatic Solutions, and are curious about pricing, you can contact us here. Prices will vary from client to client.
Pragmatic Solutions Platform Review – Bottom Line
Pragmatic Solutions iGaming platform seeks to become the leading core platform software provider for the online gambling industry. Based on the technology they offer, their focus on their core products and services, and their business-friendly approach, Pragmatic certainly seems to be following the right path to reach its goal.
That being said, if you are seeking a more traditional turnkey online gambling platform provider, Pragmatic Solutions may not be the most ideal choice for you. As such, it is important that before you decide on a particular company that you consider what type of casino brand you’d like to create, the market(s) you would like to target, the services you require, and the type of experience you want to provide your potential players.
However, if what you are seeking is a mobile-first design and a dynamic, open API platform, Pragmatic Solutions could provide you with the software platform you desire to reach your goals.
TCS’ 5 Star Pragmatic Solutions casino software review rating: