The SoftSwiss iGaming software brand is a long-established provider of white label and turnkey solutions for online casino operators. In this SoftSwiss casino software review you’ll learn about what this company can offer you as an iGaming operator.
SoftSwiss launched back in 2008 as an online auction platform. Wanting to expand their horizons, they decided to put their online gambling expertise to further use and developed the SoftSwiss casino platform in 2012. While the company was, at first, a small fish in a rapidly expanding ocean, they managed to find a foothold in the industry and are now the world’s leading company in the Bitcoin gaming software market.
The company employs more than 40 specialists and renders B2B services to partners across the globe. SoftSwiss provides high-end software products for online casinos, Bitcoin casinos, sports betting, online poker, and auction websites.
Regardless of the products that might interest a client, this company is committed to providing the best possible tools and services to help ensure that any online gaming business is successful and prosperous. Among those tools, products and services include 4000+ games from 30 high-quality software providers, integrated payment processing options, custom website design, technical support and hosting, and gambling license support and consulting.
As for its online casino solution, SoftSwiss has garnered praise for offering a platform that offers flexibility and easy configuration. The SoftSwiss iGaming platform is entirely customizable and ready to meet the requirements of operators as well as their customer objectives.
Ready to learn more to find out if SoftSwiss is the software provider you’ve been looking for? Read on!
SoftSwiss Casino Solutions
SoftSwiss offers a variety of gambling products including solutions for sports betting, online poker and online gaming auction software. However, for the purpose of this review, the focus will be on there online casino platform. Currently, they provide three casino solutions:
- Turnkey Casino Solution
- White Label Solution
- Bitcoin Casino Solution
While each of the casino SoftSwiss casino gaming software solutions differ, ultimately, from each one you can expect similar tools, services and support to ensure smooth and efficient operations, such as:
- Game management (link to games section)
- Player retention services (link to CRM section)
- Anti-Fraud System (link to CRM section)
- Customer service (link to support section)
- Payment management (link to payments section)
- Custom website design (link to front end)
- CMS System (link to front end)
- Reporting engine (link to back end section)
- Affiliate system (link to affiliate section)
- Licensing support (link to license section)
- Flexible bonus system (link to special features)
Additionally, the SoftSwiss iGaming platform is based on Ruby, which is known for having one of the most advanced programing languages and for having high scalability and performance, allowing it to support multiple languages and currencies.
In total, there are more than 4000 games for more than 30 game providers that can be integrated into an online casino from SoftSwiss. This includes both proprietary SoftSwiss gaming providers, BGAMING, as well as software from many of the industry’s top-rated game developers and providers, such as NetEnt, Microgaming, Evolution Gaming, Thunderkick, Yggdrasil and Habanero.
With this variety of providers, SoftSwiss is able to deliver games that range from the latest and most popular slots and progressive jackpots to both virtual and live casino table and card games (e.g. roulettes, blackjacks, pokers, etc.) and more (e.g. video pokers, etc.). This allows their clients to provider their online casino players with a dynamic and large library of entertainment.
As for BGAMING, this proprietary SoftSwiss provider brings over 40 full HD mobile-friendly games to the table. They include HTML5 slots, video poker, roulettes, and table games. Plus, as an added bonus, since SoftSwiss is the top Bitcoin casino provider, every one of these games supports Bitcoin gameplay. Some of BGAMING’s top titles include: Platinum Lightning, Slotomon Go, Lucky Lady Clover and Brave Viking. To ensure fairness and optimal gameplay, the RNG (Random Number Generator) behind BGAMING games is certified by iTechLabs and BMM Testlabs.
Although there are 4,000+ games available and 30+ providers available, it should be noted that those who choose the Turnkey or White Label Solutions from SoftSwiss will have access to a single integration of 2,000+ games from 20+ providers, while those who choose the Bitcoin solution will have 800+ games from 10+ providers.
Additionally, most games can be played across all platforms – desktop, mobile, tablet – and are multilingual. Moreover, with the company’s game management feature you can highlight games on your site, create custom game categories, review reports on the most popular and profitable games on your site, and add new games to your casino with a few simple clicks.
With all that said, the huge mix of games from SoftSwiss casino software providers include industry leaders like:
You can either choose to legally operate your casino under SoftSwiss’ active gambling license with their white label solution or you can choose to obtain whatever online gambling license you may need and SoftSwiss will assist you with the numerous legal issues that comes with obtaining one of these licenses.
Opting for the SoftSwiss White Label Casino solution is by far the simplest choice, especially if you are new to the industry and have never created a casino before, because you can obtain everything you need through a single secure and stable platform, including being able to operate under one of the company’s active gambling licenses, which include:
Curaçao – The Curacao Gaming Control board is the primary jurisdiction certified for issuing gambling licenses on the island of Curaçao. It has been in operation since 2002 and has licensing and broad certification capabilities. This licence is one of the best for starting an online casino as it is well known for being flexible with time frame and cost.
Malta – The Malta Gaming Authority MGA was the first country in the EU to introduce regulations with regard to remote (online) gambling and began to issue gambling licenses for this purpose. Obtaining a license from Malta allows casino operators the ability to enter .com markets as well as provides the opportunity to partner with many banks across the globe.
How to obtain a license
choose the white label solution, you will simply obtain a Curaçao or Malta license already held by SoftSwiss,
allowing you to legally operate under these licenses within the appropriate
jurisdictions. In other words, there is no need for you to go through the long
and sometimes complex process of license application. In terms of cost, there
is no separate fee for the license as it is part of the white label platform.
That being said, if you opt for SoftSwiss turn key solutions you will need to obtain a gambling license yourself. This will require you to apply for a license from one of the jurisdictions with gambling licences (e.g. Malta, Curaçao, UK, Gibraltar, Belgium, etc.). This will require passing through a stringent licensing procedure.
That being said SoftSwiss is happy to lead their expertise on the mater and can assist with the many legal issues that arise when acquiring a gambling license. More specifically, they can help with license application and they make certain that the casino database, software and server specifications comply with the gaming regulators requirements.
SoftSwiss Localization Perks
The SoftSwiss software platform is delivered in English, which is the default language in which it is available. That being said, it can be localized into over 15 other languages. This allows operators to deliver their brand to a wide and international audience or they can choose to target a specific customer-base, whatever might best suit their brand.
Some of the jurisdictions in which SoftSwiss casino sites can operate include:
Some localization perks include:
- Multiple languages – Available languages include: German, Spanish, Swedish, Portuguese, Finish, Russian, Japanese, Chinese, Indonesian, Turkish, and so on. That being said, while the SoftSwiss platform can be localized into other languages, website content needs to be translated by casino operators.
- You can integrate payments that are country-specific
- Exclusive promotional content
- Multilingual games
Special Features Offered by SoftSwiss
As a multi-channel iGaming software provider, SoftSwiss delivers plenty of perks to support online and mobile casino operations. Among its notable special features include:
Flexible Bonus System
The bonus system that is part of their CRM services, allows you to create “fine-tuned” bonuses that target a particular group of players at the perfect time. SoftSwiss can provide the advantage of using internal Domain-Specific Language (DSL) specifically designed for describing bonus logic.
Tournaments & Lotteries
SoftSwiss gives operators the ability to create time-limited competitions or lotteries among their players. Winners of tournaments can be selected based on different criteria and award different types of prizes, such as bonuses, comp points, money or even physical goods.
As previously stated, at the writing of this SoftSwiss casino software review, the company is the world leader in the Bitcoin gaming software market. They use a Bitcoin payment processing solution that is backed by strong security features. The system supports the easy administration of payments on the operator’s side and also allows for instant deposits. In addition to Bitcoin, other major cryptocurrencies can also be added at request, such as Dogecoin, Ethereum, Litecoin, etc. SoftSwiss can provide over 800+ games from over 10+ game providers (including their own BGAMING) that support Bitcoin.
There are over 40 SoftSwiss casino sites on the market today, many of which are powered by the SoftSwiss online casino platform.
For instance, the company is behind well-known brands like:
BitStarz was launched in 2014 and is an award-winning Bitcoin casino. This brand uniquely brings together bitcoin and other leading cryptocurrencies as well as several popular international currencies. With so many different options to cater to today’s ever-advancing digital society, players can enjoy the thousands of games at this casino with the freedom to play using their preferred method of currency.
King Billy Casino
Another award winner, King Billy Casino is well liked by players across the globe and won the 2018 AskGamblers Award for Best New Casino. This entertaining and fun brand delivers lots of exciting promotions including daily offers and tournaments, and even cryptocurrency bonuses.
Bright and fun, Spinia is all about delivering big games, big promotions, big tournaments and big fun. In addition to the new player bonus package, this online casino, which was established in 2018 and specializes in slots thrills, also has ongoing tournaments. These include daily slots races with prizes like cash, points, free spins and more.
Other notable SoftSwiss casinos include: WildTornado, BetChain, Cleopatra Casino, BOB Casino, and BetChain.
SoftSwiss Payment Providers
SoftSwiss’ online casinos solution supports all major
payment methods that are presently used around the world. The platform is
integrated with DevCode, a Swedish company that focuses on payment and all
Credit cards, debit cards, eWallets, bank transfers, prepaid cards and cryptocurrencies are all available.
As for currencies these include: ERU, GBP, CAD, BTC, etc.
With that being said, some of the leading casino payment systems you can expect include:
Additionally, SoftSwiss claims that it can integrate any specific payment option on demand, including numerous region-specific payment processors like LATAM-facing AstroPay and the Scandinavian mobile payment methods Zimpler.
Average withdrawal times
Believing that one of the best ways to keep customers loyal and happy is to give them access to their winnings quickly, SoftSwiss tries to ensure that players’ withdrawals are as quick as possible. That said, how fast a player receives their winnings depends on a casino’s standard withdrawal procedures and checks. Moreover, how quickly a player receives their funds is dependent on the payment method they use.
For instance, using Spinia Casino as an example, the average withdrawal time for eWallets is 0-2 hours, credit/debit cards is 1-5 days, and bank transfers is 3-5 days, with an average pending time of 0-24 hours. Of course, remember that this is an example and is not necessarily the norm for all existing or new casinos by SoftSwiss.
While you do not need to integrate SoftSwiss customer support into your specific casino platform, if you do choose to allow the company to take over support to your players, it will provide 24/7 live customer service to your casino players.
Support will take care of all communication with players including communication carried out through live chat, email and any queries submitted through the contact form on your site.
Examples of some of the duties support provides to players include:
- Handle site bugs or issues reported by players
- Perform KYC checks on players who request withdrawals
- Make payouts to players
- Disable player accounts for those players who choose to self-exclude
- Update information about players in the casino’s CRM
- Award free spins and bonuses to players according to the casino’s specific marketing strategy
- Tell players about current promotions and recommend new games when possible and appropriate
Support is available in English, German and Russian. However, more languages are available and can be discussed.
Hours of Operation
Customer support is around-the-clock and delivered 24/7.
Support can be reached via:
- Live Chat
From the moment a client purchases a SoftSwiss online casino solution they will be assigned a personal Account Manger. This manger will be available to answer any questions you may have related to the software setup and operation. Client customer service also includes permanent technical and hosting support.
SoftSwiss CRM Solutions
Effective marketing and professional services to help their clients develop a successful business is part of the SoftSwiss online casino platform. While not an acquisition specialist, SoftSwiss is an expert in retaining existing casino players and boosting their loyalty.
Who does the CRM?
choose one of the casino solutions, SoftSwiss can do the CRM for you, some
services are included and some may come at an additional cost.
More to the point, the SoftSwiss retention strategy development and implementation includes the following:
- Designing a welcome bonus package (this may include a bonus and free spins)
- Ongoing bonus promotions (daily or weekly offers, cashback, scheduled reload bonuses, etc.)
- VIP retention strategy (exclusive offers, games for high rollers, other perks)
- Loyalty program (comp points strategy – more on this below)
- Tournaments and lotteries hosted within the casino
- Strategy for ad-hoc (surprise bonuses customer support can give to players)
- Strategically positioning games on website to highlight the new and most popular
- Sending out email marketing campaigns
- Adding new games and removing old ones
- Choosing the best games to use in promotions
- Making sure all the information across the casino reflects current promotions
- Working with player complaints
- Anti-fraud security checks on players
SoftSwiss Loyalty Program
All three of the SoftSwiss casino
solutions provide you with the tools you need to create a sound loyalty
program for your casino. Players can take part in a loyalty program that allows
them to accumulate loyalty points that can be redeemed and traded for money,
bonuses or free spins.
The number of loyalty points a player has determines his or her status level in your casino. The goal of this comp points and player status system is to encourage better player engagement and profitability.
SoftSwiss Front End Flexibility
There is plenty of flexibility with the SoftSwiss gambling software. Clients of this company have two choices when it comes to the development of their website.
- Use SoftSwiss’ template design – You can use the ready-to-go template design or you can have the company’s team of designers create a custom website for you according to your individual preferences.
- Build your own website – On the other hand, if you would prefer to support the full front end part of your casino entirely on your side, you can always build and host the site yourself.
That said, the SoftSwiss content management system is built directly into the platform, giving you the power to manage content on website pages, upload graphics, and modify metatags as well as manage any localized website versions you may have.
While the SoftSwiss white label solutions option is the easiest and most recommended to those who are new to the industry and are starting an online casino for the first time, this iGaming software provider can also be used by those who have an existing online and/or mobile casino up and running. This is because they provide the option of integrating only their games for an already operational online casino through a single API, which is known as the “SoftSwiss Game Aggregator”.
SoftSwiss Back End Advantage
Unlike the front end, which can be located on the server of your choice or SoftSwiss’, the back end always resides on SoftSwiss servers. This ensures that the performance of your online casino is stable and runs smoothly.
With the back end you’ll get a 360-degree view of your casino’s performance. This includes viewing detailed statistics for all cash flows, costs, revenues, bets and beyond. All this information reports on the SoftSwiss platform in real time.
Additionally, access rights and roles is part of the SoftSwiss iGaming Platform and allow for each casino administrator to have a unique set of access rights depending on their role. Each administrator is prompted to go though a two-factor authentication (2FA) prior to gaining access to the casino back office, ensuring top security.
SoftSwiss Affiliate Program
SoftSwiss has a multi-tier Affiliate System that is
built directly into their gaming platform. The affiliate system gives you the
freedom to set commissions for your affiliates, view statistics for each
affiliate link, and also pay out affiliate rewards each month.
That being said, while using the already available program is the simplest solution, you can also choose from several stand-alone software solutions for affiliate management that can be integrated into the SoftSwiss online casino software that you may choose to use. Additionally, you can always develop your own system based on your specific needs, if this is something that is of interest to you.
Examples of different affiliate programs that use SoftSwiss software include: Golden Star Affiliates, Gunsbet Affiliate, Earn Big Affiliate and 7Bit Partners, to name a few.
Time to Market
One of the advantages of using the SoftSwiss software platform is that usually this leads to a quick time to market from the moment you sign the contract. Typically, it takes about 3 months to start a casino. However, there are a number of factors that may impact how fast your online casino rolls out, such as the type of solution you choose, the products you would like, the licenses you may need to obtain for the countries you are targeting, etc.
SoftSwiss prides themselves on guaranteeing that their clients will receive the most transparent approach in terms of pricing. This means no additional charges and no hidden costs. What you see is what you get. The company strives to provide you with the “perfect combination of quality and price.”
That being said, as is the case with just about every online casino software provider, SoftSwiss does charge a certain percentage from the revenue on a monthly basis for the use of the software as well as hosting and technical support.
As previously mentioned in this SoftSwiss platform review, there are three online casino solution packages offered by the company.
SoftSwiss Software Review – Bottom Line
casino platform is a secure, stable and flexible solution that can
cater to the needs of both new and experienced online gambling operators.
The company offers top security, comprehensive protection services, responsible gambling, licensing, optimal customer support for both players and clients, and transparent pricing, among other benefits, as well as modern source code in Ruby.
While it is good that they do have licenses from Curacao and Malta for their white label solution, it would be nice to see them offer additional gambling licenses, particularly one from the UK Gambling Commission, due to the size of the UK market. That said, it is commendable that they do offer expert support to clients who need to apply for their own gambling licenses.
The bottom line is that SoftSwiss is one of the best iGaming software providers around, especially for those operators who would like to provide a bitcoin experience to their online and mobile customers. No matter how big or small your business goal, SoftSwiss can help you reach optimal success.
TCS’ 5 Star SoftSwiss casino software review rating: