The simplest way to learn about the White Hat Gaming software platform is to discover what this company has to offer in an honest and unbiased White Hat Gaming casino software review. Here it is! With the help of TCS, you’ll discover info about the company and its platform and services to help you decide if this iGaming provider has the right solution for your online casino business goals.
White Hat Gaming (WHG) offers a proprietary product that is secure, scalable and flexible. The company has a full white label solution for entrepreneurs and those new to the online casino industry as well as a direct hosting platform for existing operators. White Hat Gaming can help with the growth of an operation by delivering additional services in-house with its BOT (Build, Operate, Transfer) options that are available.
Among the different products and services that it offers digital casino businesses include: player account management, a digital wallet through a fully centralized back office, CRM integration, a content management system, fraud detection and prevention tools, customer support, licensing, web development, affiliate system and more.
What’s more, White Hat Gaming is a provider of market leading content that includes over 1,000 casino games from over 100 leading game providers. It is also an aggregator of third-party providers and makes Kambi Sportsbook available to operators who would like to include sports betting with their gambling offering.
White Hat Gaming was founded in 2012, is headquartered in Malta, and has more than 300 employees. Beyond Malta, the company has offices in London, Gibraltar, Cape Town and Chicago. Currently, it operates more than 28 online casinos.
White Hat Gaming Casino Solutions
WHG offers two different types of online casino business solutions. They include:
- White Hat Gaming White label solutions – This is a full-service platform that has everything an operator requires to launch a casino, including games, customer support, license, payment processing, marketing/customer retention, web design, back office, affiliate programs, hosting, etc. This is an ideal solution for newcomers to the industry.
- White Hat Gaming Turnkey Solutions – This is a flexible solution with all services provided on a modular basis. This allows WHG customers to use cost-effective products that can be tailored to suit their needs, including a casino solution, sportsbook solution, multi-production solution, games, customer service, payment processing and risk management, etc.
More to the point, here’s what White Hat Gaming has to offer:
White Hat Gaming Games
The vast number of White Hat Gaming casino gaming software providers is one of the reasons why this casino platform is so impressive. WHG has integrated with multiple third-party brands, allowing the company to deliver content from more than 100 leading game providers via a single API.
With new content added regularly, what operators can expect is an array of classic, popular and new casino games content, such as:
- Slots (classic, video, branded, progressive jackpots, etc.)
- Table and card games (roulette, craps, blackjack, baccarat, poker, video poker, etc.)
- Casual games (keno, bingo, scratch cards, etc.)
- Live dealer games (Live Blackjack, Live Baccarat, Live Roulette, Live Texas Hold’em, Live Dream Catcher, etc.)
When this White Hat Gaming platform review was created, its vast range of games providers included some of these top industry brands:
White Hat Gaming Licenses
The White Hat Gaming Casino platform is a full-service white label platform that includes licensing. Currently, the company holds licenses and is regulated to operate online casinos in three markets: The UK, Malta and Sweden.
- Gambling Commission of Great Britain (UKGC) – It is licensed by the UK Gambling Commission under license number 000-052894-R-329546-004 to serve customers in Great Britain.
- Swedish Gambling Authority (Spelinspektionen) – In Sweden, White Hat Gaming holds license 18Li7478 to serve customers in Sweden.
- Malta Gaming Authority (MGA) – Its license in Malta (MGA/B2C/370/2017) allows the company to offer its gambling products and services to players in all other markets, including those that are unregulated.
How to obtain a license
The license is part of the company’s white label solution. Therefore, it is provided and is not something that the operator of a white label casino will need to obtain independently. The license that a casino business will receive depends on the jurisdiction it intends to target.
The major benefit of not having to apply for and obtain a license yourself is that it costs less, you don’t have to wait for the license and you do not need to keep close watch over regulatory changes to ensure your gambling operation is always operating legally.
White Hat Gaming has a dedicated Legal, Compliance and Regulatory team that is experienced in applying for and maintaining licenses. This team is skilled in handing all significant legal, compliant and regulatory matters that comes with owning a license. This includes responsible gambling, marketing compliance, information security and data compliance, customer intelligence & risk management, training and quality assurance.
White Hat Gaming Localization Perks
As White Hat Gaming iGaming software holds multiple licenses, including Malta, which allows operators access to unregulated markets, WHG casinos are able to operate in a number of jurisdictions. Some of these include:
White Hat Gaming gambling software can help online casino operators target certain gambling markets by providing:
- A site that supports play in multiple languages
- Multilingual support
- Localized payment methods
- Promotions and game content targeted to certain countries
Special Features Offered by White Hat Gaming
There are certain elements offered by WHG which helps it stand out from the competition. Among these special features include:
Flexible modular operations – White Hat Gaming turn key solutions is fully flexible, allowing for modular service, giving operators the chance to pick and choose what they would like from this platform to be integrated into their operation. It gives them options like brand strategy, a multi-product solution, acquisition channels, market access and more.
Extensive Range of Games – White Hat Gaming casino software providers of games is extensive and includes more than 100 leading game brands. This gives operators access to a large variety of casino gaming content.
Kambi – For those operators who want to add a sportsbook to their iGaming brand, they can easily achieve this with the help of the Kambi Sportsbook, which takes care of the technical platform, odds & trading, risk management and user interfaces.
White Hat Gaming Brands
When this White Hat Gaming casino software review was written, the company powered more than 28 online casinos, many of which are popular, highly rated and available in different markets.
Examples of some of the top White Hat Gaming casinos include:
21Privé Casino was established in 2014 and has a clean, elegant design with a purple, grey and white colour scheme. Its goal is to deliver a premium online casino experience that is “filled to the brim with glitz and glamour.” The site is multilingual, is licensed in the UK, Malta and Sweden and offers a wide range of games, including jackpot slots and a live casino.
Miami Dice hit the online casino scene in 2016 and is themed after the famous Floridian city, Miami. It’s bright and colourful theme reminds of hot summer sun, beaches and fast cars. This casino has over 1,900 games across PC, tablet and mobile. Beyond slots, table games and a live casino, it also offers other games like bingo and scratch cards.
Launched in 2019, Captain Spins is managed by WHG. Although this casino offers a variety of games to play, it’s primary focus is slots and focuses most of its advertising and promotions around slots and jackpot slots. Captain Spins offers a wide range of promotions for both new and loyal players and is popular in Germany.
Since 2018, Dream Vegas has been dazzling players seeking an exciting iGaming experience. Themed after Las Vegas, Dream Vegas has spared no expense on its fancy site design. It has a huge game selection that can be enjoyed on desktop or mobile and plenty of excellent promotions, including a massive welcome offer for new players.
New casinos by White Hat Gaming go live every year. In addition to the above-mentioned brands, other popular casino sites of this iGaming provider include: Fruity Casa, G’Day Casino, Slotnite, Simppeli, Pelataan, Playzee, Johnny Jackpot, Casimba, Jackpot Village Online Casino, Gate777, Hello Casino, Spinland, Twenty One Casino, SpinStation, Klasino, and SpinRider Casino.
White Hat Gaming Payment Providers
White Hat Gaming takes care of all payment processing requirements, including offering leading third-party and proprietary systems to perform KYC and AML as well as age verification, risk scoring and fraud detection and protection protocols.
A full range of global and local online payment options in various currencies are available, including eWallets, bank transfers, credit cards, debit cards, prepaid cards and mobile payments.
Available currencies include: EUR, GBP, CAD, USD, AUD, NZD, SEK, NOK
Examples of some of the casino deposit and withdrawal methods include:
Average withdrawal times
Speedy payment processing helps to keep players happy. Typically, eWallets are processed within 24 hours or less, with card and bank transfers processing between 3 – 5 business days. These withdrawal times are not the fastest in the industry, but are about standard.
White Hat Gaming Support
White Hat Gaming offers customer support services for casino players. The support that is offered is available 24/7, year-round and is multilingual. The support team includes dedicated branches, such as a Responsible Gaming Team, Safer Gambling, Customer Complaints and ADR team. All are incredibly experienced in handling customer issues in a friendly, professional and timely manner.
Support is available in English, Swedish, Finish, Norwegian and German
Hours of Operation
Players can get in touch with customer support 24 hours a day, 7 days a week.
Support can be reached via:
- Live Chat
- VIP Support
White Hat Gaming is a software provider that is there for its clients as well. If you should have questions or concerns, you can get in touch with the professional team via email and other channels.
That said, if you are not yet one of their clients, the only available option for communication is by sending an email through their website. While it is easy to get in touch by email, to be honest, it would also be nice if they offered site visitors a live chat option, an option that is provided by other iGaming software platforms.
White Hat Gaming CRM Solutions
White Hat Gaming offers several strategic acquisition and retention channels to help casinos obtain and retain customers. There are welcome offers, ongoing promotions, loyalty rewards program and an exclusive VIP club. Bonuses, free spins, cash back, tournaments and other special events can help to keep players engaged and eager to return for more.
Who does the CRM?
White Hat Gaming provides the CRM integration services. The company has a full customer retention team, production team and VIP management. It takes care of the retention, allowing its clients to focus on acquiring new customers.
With quality CRM, operators can learn more about their customers’ habits and behaviours, making it easier to provide players with a personalized experience that helps them to get the most out of their playing while increasing their lifetime value.
White Hat Gaming Loyalty Program
White Hat Gaming casino sites can offer both a loyalty points program in which all players can take part to make their experience as rewarding as possible. For every real money bet they make, they can earn loyalty points. Over time, as the points accumulate, they can eventually be redeemed for Bonus Money that can be used to play in the casino.
Additionally, the White Hat Gaming online casino platform offers an exclusive VIP program. That said, unlike other VIP systems, this one requires players to earn VIP status, it is not a rewards club that just any player can join upon sign up. A player can request VIP status and their submission will be reviewed, or they may receive a special invitation via email. This helps to ensure that approved VIPs are avid and loyal players who can help raise profits. WHG has a team dedicated to managing VIPs.
White Hat Gaming Front End Flexibility
All of the services that are part of the White Hat Gaming iGaming platform are provided on a modular basis. This allows for its customers to make use of products that are full flexible. These products can be tailored to fit their needs.
WHG offers custom website design, giving its customers the freedom to make changes to their site on their own. The website design is also mobile-friendly, making it easy for players to navigate and access all their favorite games and content via Apple and Android smartphone and tablet devices.
Additionally, this iGaming software provider offers a flexible hosting solution that can fit a variety of needs, including disaster recovery and DDoS and management. The hosting service can be Cloud based or it can be provided as a dedicated onsite (physical) solution, whatever is required by the regulations associated with a casino operation.
White Hat Gaming Back End Advantage
Via its fully centralized back office, White Hat Gaming allows for smooth player account management and control over a digital wallet.
The powerful backend helps you to keep track of player activity with a variety of reporting tools that can help you identify valuable trends and stats to better manage content, player information and more. It also allows for the performing of KYC, AML, risk scoring, age verification and fraud protection protocols.
White Hat Gaming Affiliate Program
When this White Hat Gaming review was written, the company did not run its own affiliate program. That being said, White Hat Gaming network sites have the option of obtaining help and support from the company in setting up their own affiliate program. For instance it’s brand 21Privé Casino uses Full Cream Affiliates, while its brand Miami Dice Casino uses Ivy Affiliates.
The help and support in setting up this type of program includes access to a full affiliate management system. To discover more about your affiliate program options and/or how to integrate a third-party affiliate system into your casino site, contact WHG.
Time to Market
White label casinos are often quick to launch and can be up and running in a matter of months, sometimes in as little as 30 days.
While White Hat Gaming works hard to deliver the best products and services quickly to your casino, for the best idea of how fast you can expect your site to launch or additional services to be added, contact the company’s customer service. This can be easily done on their website.
If you are curious about the cost of the products and services that are offered as part of the White Hat Gaming software platform, get in touch with their support by dropping them a message directly on their website.
A general price list is not provided as costs and fees differ depending on what a customer is interested in purchasing. If you are curious about the price of a specific product or service, be sure to include this in your email for the most accurate response.
White Hat Gaming Software Review – Bottom Line
White Hat Gaming is a reliable iGaming provider that has years of experience in the online gambling industry, has offices all over the world and operates a number of successful online casino brands.
It has made its mark in the industry with a state-of-the-art platform that can be easily integrated into new and existing websites. The omni-channel White Hat Gaming casino platform comes with a variety of promotions, loyalty perks, payment processing, customer service, fraud prevention and management, CRM, licensing, top brand games from over 100 leading gaming providers, and more.
A definite leader of white label and turnkey casino solutions – with the added bonus of the Kambi Sportsbook offering – White Hat Gaming can provide newcomers to the industry and existing operators with a topnotch platform and features that can help achieve player acquisition and retention success.
TCS’ 5 Star White Hat Gaming casino software review rating: 4.5 stars
Game providers – 5
Payment providers – 4
Licenses and Localization – 5
Front end flexibility – 5
Support and CRM/Retention – 5